Privacy Policy rans88 — Our Commitment to Protecting Your Data

Rans88 collects your personal data in several ways — directly when you register or interact with the platform, automatically through standard tracking technologies, and sometimes through trusted third-party sources.

We do not collect sensitive data categories such as your medical information, political views, or religious beliefs.

Rans88 uses your personal data only for legitimate and reasonable purposes. The following are the primary purposes for which your data is used:

• Account management: To create, verify, and manage your account on rans88.
• Transaction processing: To process deposits, withdrawals, and all other financial transactions related to your account.
• KYC verification: To meet compliance requirements and verify your identity before your first withdrawal is approved.
• Fraud prevention: To identify, prevent, and investigate any suspicious activity or violations of the terms of service.
• Service communications: To send important notices relating to your account, withdrawals, and policy updates.
• Customer support: To help us resolve your issues and answer your enquiries more effectively.
• Platform improvements: To analyse usage patterns (in aggregate and anonymised form) for the purpose of improving our services.
• Marketing communications: To send relevant promotional offers — only if you have given your consent.

Rans88 does not sell, rent, or trade your personal data to any third party for their marketing or commercial purposes. However, under certain circumstances, we may need to share your data with the following parties:

• Service providers: Companies that help us deliver our services — such as payment gateway providers, cloud storage companies, and casino software providers. All such providers are bound by confidentiality agreements.
• Legal authority: Law enforcement agencies or regulatory bodies when required to do so by law or court order.
• Fraud prevention: Industry bodies or security agencies for the purpose of preventing fraud, money laundering, or other illegal activities.

All data sharing is kept to a minimum — we only share data that is strictly necessary for the relevant purpose, nothing more.

All your personal data is stored on secure, encrypted servers. rans88 retains your data for as long as necessary to fulfil the original purpose of collection or as required by law.

• Active account data: For the duration your account is active, plus the applicable minimum legal retention period.
• Financial transaction records: Minimum 7 years in accordance with standard financial compliance requirements.
• KYC Documents: Minimum 5 years after account closure or application rejection.
• Support communication records: 2 years from the date of last communication.
• Technical log data: 12 months from the date of creation.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be associated with you.

Rans88 implements appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

• Transit encryption: SSL/TLS 256-bit encryption for all data transmitted between your browser and rans88 servers.
• Storage encryption: Sensitive data is stored in encrypted form using AES-256 standards.
• Access controls: Only authorized personnel with a legitimate work requirement may access your personal data.
• Two-factor authentication (2FA): Available to all user accounts as an added layer of security.
• Security audit: Regular security assessments are conducted by internal teams and independent third parties.
• Staff training: All rans88 staff receive comprehensive data protection training.

Rans88 uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functionality — including login, session management, and security. These cookies cannot be disabled.
• Preference cookies: Remembering your preferences such as language, display settings, and account information for your convenience.
• Analytics cookies: Helping us understand how players use the platform for improvement purposes. Data collected is aggregated and anonymized.
• Performance cookies: Monitoring platform performance to ensure a seamless experience for all users.

You can manage or delete cookies through your web browser settings. Please note that deleting essential cookies may affect platform functionality.

As a rans88 user, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: If your data is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: Under certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may request that we restrict how we process your data in certain situations.
• Right to object: You may object to the processing of your data for direct marketing purposes.
• Right to data portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the rans88 support team via live chat or email. We will process your request within 30 working days.

The rans88 platform is strictly for users aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.

If we determine that personal data of a minor has been collected inadvertently, we will immediately take steps to:

• Deleting that data from our systems as soon as possible.
• Closing the relevant account immediately.
• Processing any refunds in accordance with established procedures.

If you believe a minor has registered an account at rans88, please contact us immediately via live chat.

Rans88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features.

When a material change occurs:

• The "Last Updated" date at the top of this document will be updated accordingly.
• A notice will be displayed on the platform for at least 7 days before changes take effect.
• For significant changes, we will send a notice directly to your registered email.

Continued use of the rans88 platform after a change notice is considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or wish to exercise your personal data rights, please contact the rans88 Data Protection Officer via:

• Live Chat: Available 24/7 within the rans88 platform — the fastest way to get a response.
• Email: [email protected] with the subject line "Privacy Enquiry".

We are committed to responding to all privacy-related inquiries within 5 working days. For more complex requests such as data access applications, the response period may take up to 30 working days.

For more information about rans88's other policies, you may refer to Terms and Conditions and Responsible Gaming us.